Refund policy

# Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For returns under our voluntary 30-day policy, your item must be in substantially the same condition that you received it, unworn or unused, with tags, and in its original packaging where reasonably possible. You’ll also need the receipt, order number or other proof of purchase.

These conditions do not limit your statutory rights if an item is faulty, damaged, incorrect or not as described.

To start a return, contact us at gwmoll40.8@gmail.com. Returns must be sent to:

SHIXUNVEXA TRADING LTD
Unit 267, Second Floor
Capital House
61 Amhurst Road
London
E8 1LL
United Kingdom

If your return is accepted, we’ll provide instructions on how and where to send your package.

Customers are responsible for return shipping costs for change-of-mind returns. If an item is faulty, damaged, incorrect or not as described, we will provide a return label or reimburse reasonable return shipping costs.

Please contact us before sending a return. Items returned without contacting us may take longer to identify and process. This does not affect your statutory rights.

We recommend using a tracked service and keeping your proof of postage.

You can always contact us with return questions at gwmoll40.8@gmail.com.

## Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, incorrect or not as described so that we can evaluate the issue and make it right.

Under UK consumer law, you may have the right to reject faulty goods and receive a full refund within 30 days of delivery.

After 30 days, you may be entitled to a repair or replacement. If this is unsuccessful or unavailable, you may be entitled to a price reduction or refund.

We will cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods.

## Exceptions / non-returnable items

Certain items may not be eligible for change-of-mind returns, including:

- Perishable goods;
- Custom-made or personalised products;
- Unsealed goods that cannot be returned for health or hygiene reasons; and
- Other goods excluded under applicable law.

Please contact us if you have questions about a specific item.

Sale items have the same statutory rights as full-price items. Sale items may also be returned under our 30-day policy unless clearly marked as final sale, but this does not limit statutory cancellation or faulty-goods rights.

Gift cards cannot normally be returned unless required by applicable law.

## Exchanges

The fastest way to receive a different size, colour or item is to return the item you have and, once the return is accepted, place a separate order for the new item.

If the item is faulty or incorrect, contact us before placing another order.

## UK and European Union 14-day cooling-off period

If your order is delivered to the United Kingdom or European Union, you normally have the right to cancel it within 14 days of receiving it, without providing a reason.

After notifying us, you must return the goods within a further 14 days.

You may inspect and try on an item as you would in a physical shop. We may make a reasonable deduction if handling beyond what was necessary has reduced the item’s value.

Original packaging and attached tags should be returned where possible, but opening packaging or reasonably inspecting an item does not automatically remove your statutory cancellation rights.

Customers are responsible for the direct cost of returning change-of-mind items unless applicable law requires otherwise.

## Refunds

We will notify you once we have received and inspected your return.

Approved refunds will be issued to your original payment method.

For statutory cancellations, we will issue the refund within 14 days after:

- Receiving the returned goods; or
- Receiving proof that the goods were returned, if earlier.

Where required by law, we will also refund the cost of our least expensive standard delivery method. Additional charges for express or premium delivery are not refundable.

For voluntary 30-day returns outside the statutory cancellation period, refunds will normally be processed within 10 business days after receiving and inspecting the return.

Your bank or card provider may require additional time to display the refund.

If more than 15 business days have passed since we confirmed your refund, contact us at gwmoll40.8@gmail.com.

## Cancellation form

You may cancel by emailing us or by using the following form:

To: SHIXUNVEXA TRADING LTD
Email: gwmoll40.8@gmail.com

I/We give notice that I/We wish to cancel the purchase of the following goods:

Order number:

Goods:

Ordered on:

Received on:

Customer name:

Customer address: